[UniMacTech] Endnote 9 crashing when connecting to externalreference databases

[Alexia Langley]

Hi James,

Yes I have seen this - and I finally tracked down on the endnote website
that it was a known issue that was going to be fixed, but I assume it
was not since Endnote X came out.

They provided some workarounds which some of my users did and it worked
- however for the life of me I can't find that info again (I have been
trying to track it down for a while now)

I will keep looking and when/if I find the info will pass it on.

Alexia

-----Original Message-----
From: unimactech-bounces at auc.edu.au
[mailto:unimactech-bounces at auc.edu.au] On Behalf Of James Mugg
Sent: Thursday, January 24, 2008 11:23 AM
To: University Macintosh Technical Mailing List
Subject: [UniMacTech] Endnote 9 crashing when connecting to
externalreference databases

Hi there gurus,

Has anyone else experienced Endnote 9 crashing when connecting to  
external reference databases? Can run a remote search but the  
application crashing immediately after the search is executed. This is  
happening to a number of our users running 10.4. Done a clean install,  
deleted plist files etc. Also doesn't seem to be a proxy issue.  
Endnote x might be a solution but we have to purchase licenses so  
would like to try and get 9 working if possible.

cheers

James 
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