[UniMacTech] Fwd: Important changes to your Apple warranty

[Lee Dyson]

Not in my mail either, left tassie off the map again ???

Sent from my iPod

On 26/06/2009, at 9:22 PM, David Wikeley <David.Wikeley at utas.edu.au>  
wrote:

> When was this released and who does it apply to?  This is not good  
> news to Education users.
>
>
> On 26/06/09 6:19 PM, "Adrian Smith" <a.smith at centenary.usyd.edu.au>  
> wrote:
>
> Dear all,
>
> This is frankly appalling.
>
> Apple should be increasing the value of their warranty offering not  
> decreasing them... I don't believe AppleCare adds anything but  
> expense to most "enterprise" or "education" purchasers. Certainly  
> none of our users need the added extra support of AppleCare as they  
> have on-site support from our IT staff.
>
> We already have trouble justifying the extra cost of Apple hardware,  
> having to factor in the extra cost of AppleCare to get system  
> comparable to the "enterprise" systems from HP/Dell/Lenovo will push  
> many of my users over the edge. Those companies (or Dell at least)  
> not only reasonable on-site service but also reasonably priced  
> "accidental damage" coverage - that is direction Apple should be  
> heading not the opposite!
>
> What can be done to convince Apple of the folly of this move?
>
> Apple should also be ashamed of the timing of this announcement (5pm  
> on Friday!). I hope the phone run hot for the all reps on Monday!
>
> Regards,
>
> Adrian Smith
> Centenary Institute, Sydney, Australia
>
>
> Begin forwarded message:
>
> From: Contracts <contracts at asia.apple.com>
> Date: 26 June 2009 5:01:19 PM
> To: Kristel Salmon <contracts at asia.apple.com>
> Subject: Important changes to your Apple warranty
>
>
>
>
>
>
>                     Important changes to your Apple warranty
>
>
>
>
> Hello,
> Apple continually looks for ways to improve the experience for our  
> enterprise customers to buy, own and care for their Macs.  One  
> important area we've been looking at recently is warranty and post  
> sale support.  To this end, we're bringing about important changes  
> that will affect you. The TriCare 3 year warranty that has been  
> included with your hardware purchases to date is a 3 year, limited  
> hardware warranty that does not cover the operating system or any  
> Apple installed applications.  Nor does it allow you a direct  
> relationship with Apple’s team of support specialists and engineers. 
> Tricare will be replaced with Apple’s standard 12 month warranty fro 
> m 1 September, 2009.  After that date it will no longer be available 
> .  However, you will have the option to upgrade your support from a  
> range of new customer support products.Our standard 12 month warrant 
> y provides an initial 90 days of telephone support covering every as 
> pect of your Mac including Apple installed applications, with the re 
> maining nine months covering hardware repairs.   With Apple’s hardwa 
> re, software and operating system being so tightly integrated, a sin 
> gle point of contact within Apple with access to our global network  
> of people and resources will allow for your technical issues to be a 
> ddressed in the most efficient and satisfactory way.Should you wish  
> to extend the duration of the support provided by Apple, the best so 
> lution is the AppleCare Protection Plan (APP).   APP provides you wi 
> th comprehensive hardware, OS and software support that can diagnose 
>  and resolve most issues over the phone.  Delivered by Apple support 
>  staff, it covers your complete system, is more efficient and ultima 
> tely delivers a far superior customer experience.The AppleCare Prote 
> ction Plan also covers your product for three years.  The existing T 
> riCare warranty will continue to be included with any new hardware p 
> urchase you make between now and the end of August 2009.  And natura 
> lly, your existing TriCare entitlement from previous purchases will  
> continue to be honoured for the balance of the warranty period.As a  
> result of these changes we have revised our Terms and Conditions of  
> Sale. Notwithstanding clause 10 of your existing Agreement with Appl 
> e, it is necessary for us to terminate those Terms and Conditions of 
>  Sale, effective 31 August, 2009 and replace them with a new set.To  
> review the new Terms and Conditions, please go to our Contracts web  
> site.  You have the option to download the document for your physica 
> l review or you may elect to review and agree to the new terms, choo 
> sing to submit your acceptance online with no paperwork involved.Sho 
> uld you have any questions relating to this matter or require a hard 
>  copy of the new Terms and Conditions, please email me at contracts at asia.apple.com.Should 
>  you have any questions concerning AppleCare or additional Apple bra 
> nded support offerings, please contact your account manager or the E 
> ducation team at Apple via email or telephone.  Their contact detail 
> s are enterprise at apple.com.au and 1300 552 024.
> Yours sincerely,Natasha O’BrienContracts ManagerApple
>
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> -- 
> David Wikeley
> IT Manager
> Faculty of Health Science
> University of Tasmania
> 43 Collins Street
> Hobart, Tasmania.
> T: 03 62264751
> W: www.healthsci.utas.edu.au/
> _______________________________________________
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> unimactech at auc.edu.au
> http://www.auc.edu.au/mailman/listinfo/unimactech
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