[UniMacTech] Re: Important changes to your Apple warranty

[Thomas Kalikajaros]

Afternoon AUC,
 
Agree with all comments made to date. The subjective argument for how
long a computer part should last will be a fun one. I put my money on
Apple's Legal team to win every time.
 
Certainly a strange decision on Apple's part and I look with interest
to see how they make their products appeal at decision time. As already
touched on, Apple products continue to bare a considerable expense out
of the box. A quick look at notebook comparisons between Apple and Dell
is a fine example. iLife, dual boot and iPod sweeteners only gets you so
far in the cost argument.
 
To be blunt though, I never had a positive Apple repair experience with
my previous Edu employer even though a box was under TriCare. In some
instances we also invested NBD Onsite coverage but it meant very little
in reality. An Apple repair, TriCare or NBD Onsite always came with an
argument and administration costs (staff time, freight). I was always
challenged, go away and come back to justify a visit or warranty repair
dispatched to closest repairer. Being a qualified tech in a previous
life meant nothing and probably brought some bloody-mindedness my way.
This was never the case with Dell or HP. I only had one bad experience
with a HP repair where a tech no showed on first visit and failed to
call. On second visit he brought wrong part. He nailed it on the third
and life went on. If it was an Apple product I'd still be arguing for
the initial visit.
 
Not sure how my experience racks up against others and certainly would
love to hear from others.
 
Cheers
Tom
 

> From: Contracts
<contracts at asia.apple.com<mailto:contracts at asia.apple.com 
> >>
> Date: 26 June 2009 5:01:19 PM
> To: Kristel Salmon
<contracts at asia.apple.com<mailto:contracts at asia.apple.com 
> >>
> Subject: Important changes to your Apple warranty
>
>
>
>
> Important changes to your Apple warranty
>
>
>
>
> Hello,
>
>
> Apple continually looks for ways to improve the experience for our  
> enterprise customers to buy, own and care for their Macs.  One  
> important area we've been looking at recently is warranty and post  
> sale support.  To this end, we're bringing about important changes  
> that will affect you.
>
> The TriCare 3 year warranty that has been included with your  
> hardware purchases to date is a 3 year, limited hardware warranty  
> that does not cover the operating system or any Apple installed  
> applications.  Nor does it allow you a direct relationship with  
> AppleÆs team of support specialists and engineers.
>
> Tricare will be replaced with AppleÆs standard 12 month warranty  
> from 1 September, 2009.  After that date it will no longer be  
> available.  However, you will have the option to upgrade your  
> support from a range of new customer support products.
>
> Our standard 12 month warranty provides an initial 90 days of  
> telephone support covering every aspect of your Mac including Apple 

> installed applications, with the remaining nine months covering  
> hardware repairs.   With AppleÆs hardware, software and operating  
> system being so tightly integrated, a single point of contact within 

> Apple with access to our global network of people and resources will 

> allow for your technical issues to be addressed in the most  
> efficient and satisfactory way.
>
> Should you wish to extend the duration of the support provided by  
> Apple, the best solution is the AppleCare Protection Plan (APP).
>
> APP provides you with comprehensive hardware, OS and software  
> support that can diagnose and resolve most issues over the phone.   
> Delivered by Apple support staff, it covers your complete system, is 

> more efficient and ultimately delivers a far superior customer  
> experience.
>
> The AppleCare Protection Plan also covers your product for three  
> years.
>
> The existing TriCare warranty will continue to be included with any 

> new hardware purchase you make between now and the end of August  
> 2009.  And naturally, your existing TriCare entitlement from  
> previous purchases will continue to be honoured for the balance of  
> the warranty period.
>
> As a result of these changes we have revised our Terms and  
> Conditions of Sale.
>
> Notwithstanding clause 10 of your existing Agreement with Apple, it 

> is necessary for us to terminate those Terms and Conditions of Sale, 

> effective 31 August, 2009 and replace them with a new set.
>
> To review the new Terms and Conditions, please go to our Contracts  
> web site.  You have the option to download the document for your  
> physical review or you may elect to review and agree to the new  
> terms, choosing to submit your acceptance online with no paperwork  
> involved.
>
> Should you have any questions relating to this matter or require a  
> hard copy of the new Terms and Conditions, please email me at
contracts at asia.apple.com 
> <mailto:contracts at asia.apple.com>.
>
> Should you have any questions concerning AppleCare or additional  
> Apple branded support offerings, please contact your account manager 

> or the Education team at Apple via email or telephone.  Their  
> contact details are
enterprise at apple.com.au<mailto:enterprise at apple.com.au 
> > and 1300 552 024.
>
>
> Yours sincerely,
>
> Natasha OÆBrien
>
> Contracts Manager
>
> Apple
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://auc.uow.edu.au/pipermail/unimactech/attachments/20090629/ff3093e5/attachment.html