[UniMacTech] Re: Important changes to your Apple warranty

[Lee Dyson]

Hello Tom,

I operated a Campus store and was also trained as a tech. We prided  
ourselves on service and were very focussed on our market and clients.  
Apple have never (especially in TAS) had NBD through its stores  
although most parts would come NBD, unless there was no stock. There  
is not much Apple could take from Dell, but the service model (and as  
a Mac person I hate to say it) is exceptional in most cases.


But remember that the likes of the Dell GX270 with the known capacitor  
issue, Dell did not do an inservice repair program, rather let the  
warranty bear it, until they fell out of the cycle, sometimes being  
repaired multiple times per machine.

There is not a perfect hardware vendor, but this move does seem  
destined to undermine the pro Apple sentiment which is growing  
globally, our Uni is sadly predominately Dell, the Campus Store is now  
gone and so are the majority of the macs.



If you are listening Apple, we are a market that will largely support  
ourselves so long as the hardware is kept running, with minimal  
downtime. We are also a market that gives back as we research and  
produce that which becomes product to bolster the market for your  
hardware and software. I feel that we are a fragile market and moves  
like this only make things more tenuous.

Please excuse my digression

Lee




On 29/06/2009, at 3:31 PM, Thomas Kalikajaros wrote:

> An Apple repair, TriCare or NBD Onsite always came with an argument  
> and administration costs (staff time, freight). I was always  
> challenged, go away and come back to justify a visit or warranty  
> repair dispatched to closest repairer. Being a qualified tech in a  
> previous life meant nothing and probably brought some bloody- 
> mindedness my way. This was never the case with Dell or HP. I only  
> had one bad experience with a HP repair where a tech no showed on  
> first visit and failed to call. On second visit he brought wrong  
> part. He nailed it on the third and life went on. If it was an Apple  
> product I'd still be arguing for the initial visit.
>
> Not sure how my experience racks up against others and certainly  
> would love to hear from others.

Lee Dyson

Faculty of Health science
University of Tasmania
Newnham 7248

Australia

Phone Xtn. 4888




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