[UniMacTech] Important changes to your Apple warranty

[Darryl Rosin]

Is there any Higher Ed customer in the country that wants OS and iLife 
support from Apple, or their staff calling Apple for support instead of 
in-house IT Support? Talk about not understanding your client's needs!

Leaving aside that awful email for a moment, we've received some 
information from Apple on the changes to APP for ed institutions.

There's two options for the 3-year APP

APP with onsite through Accredited Apple Service Providers (3 year global 
hardware warranty, 3 year phone support, onsite repair - best efforts)
APP with onsite NBD SLA (delivered by Unisys - includes 3 year global 
hardware coverage, 3 year phone support)

There's a document describing the pricing for the two options which I 
imagine is available from your friendly neighbourhood Account Manager, but 
I think it's about $50 more for the Unisys/NBD service. On the plus side, 
it is now a global warranty (tricare was Au only), which might be useful 
once every couple of years or so.

d




Darryl Rosin

IT Support Manager, Mt Gravatt & South Bank Campuses
Griffith University AUC Developer Fund Coordinator

Element IT Services
Division of Information Services
South Bank Campus
Griffith University 4111 Australia

d.rosin at griffith.edu.au
t: 04 1876 0956

PRIVILEGED – PRIVATE AND CONFIDENTIAL
This email and any files transmitted with it are intended solely for the 
use of the addressee(s) and may contain information which is confidential 
or privileged.  If you receive this email and you are not the addressee(s) 
[or responsible for delivery of the email to the addressee(s)], please 
disregard the contents of the email, delete the email and notify the 
author immediately


-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://auc.uow.edu.au/pipermail/unimactech/attachments/20090629/e472e821/attachment-0001.html