[UniMacTech] Important changes to your Apple warranty

[Adrian Smith]

Thanks Darren - thats good to know.

Is the pricing similar to current pricing on APP available on the  
online EDU store? (or is it more/less?)

Based on the current pricing I calculated the price increases we are  
looking at:-

>
> Model
> Base Price (ex GST)
> APP
> % increase
> iMac 20
> $1,362.73
> $196.00
> 14.38%
> iMac 20
> $1,726.36
> $196.00
> 11.35%
> iMac 24
> $2,090.00
> $196.00
> 9.38%
> iMac 24
> $2,543.64
> $196.00
> 7.71%
> iMac 24
> $3,180.91
> $196.00
> 6.16%
> Mac Mini
> $862.73
> $167.00
> 19.36%
> Mac Mini
> $1,180.91
> $167.00
> 14.14%
> MacBook
> $1,362.73
> $305.00
> 22.38%
> MacBook Air
> $2,043.64
> $305.00
> 14.92%
> MacBook Air
> $2,408.18
> $305.00
> 12.67%
> MacBookPro 13
> $1,590.00
> $305.00
> 19.18%
> MacBookPro 13
> $2,043.64
> $305.00
> 14.92%
> MacBookPro 15
> $2,317.27
> $421.00
> 18.17%
> MacBookPro 15
> $2,680.91
> $421.00
> 15.70%
> MacBookPro 15
> $3,090.00
> $421.00
> 13.62%
> MacBookPro 17
> $3,362.73
> $421.00
> 12.52%
> MacPro Quad
> $3,726.36
> $305.00
> 8.18%
> MacPro 8-Core
> $4,817.27
> $305.00
> 6.33%
>


For that extra we get phone support... (current APP doesn't appear to  
be on-site).

If on-site is now included at similar cost to current APP then the  
equation changes (ie on-site is an added value to some, MUCH more so  
than phone support).


Adrian





On 29/06/2009, at 4:59 PM, Darryl Rosin wrote:

> Is there any Higher Ed customer in the country that wants OS and  
> iLife support from Apple, or their staff calling Apple for support  
> instead of in-house IT Support? Talk about not understanding your  
> client's needs!
>
> Leaving aside that awful email for a moment, we've received some  
> information from Apple on the changes to APP for ed institutions.
>
> There's two options for the 3-year APP
> APP with onsite through Accredited Apple Service Providers (3 year  
> global hardware warranty, 3 year phone support, onsite repair - best  
> efforts)
> APP with onsite NBD SLA (delivered by Unisys - includes 3 year  
> global hardware coverage, 3 year phone support)
>
> There's a document describing the pricing for the two options which  
> I imagine is available from your friendly neighbourhood Account  
> Manager, but I think it's about $50 more for the Unisys/NBD service.  
> On the plus side, it is now a global warranty (tricare was Au only),  
> which might be useful once every couple of years or so.
>
> d
>
>
>
>
> Darryl Rosin
>
> IT Support Manager, Mt Gravatt & South Bank Campuses
> Griffith University AUC Developer Fund Coordinator
>
> Element IT Services
> Division of Information Services
> South Bank Campus
> Griffith University 4111 Australia
>
> d.rosin at griffith.edu.au
> t: 04 1876 0956
>
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