[UniMacTech] Important changes to your Apple warranty

[Darryl Rosin]

The two new plans, as I understand them, are both on-site, so you could 
describe this change as Apple forcing everyone to uplift the Return to 
Base tricare to onsite. (This is, incidentally, what Dell do, except they 
bundle the warranty cost into the purchase price and don't give our 
clients an implicit option to opt out of warranty)

On the document I've seen, the prices on your list appear to be a bit more 
expensive than the institution's price for the best effort on-site, and a 
touch cheaper than the NBD onsite price.

d





Darryl Rosin

IT Support Manager, Mt Gravatt & South Bank Campuses
Griffith University AUC Developer Fund Coordinator

Element IT Services
Division of Information Services
South Bank Campus
Griffith University 4111 Australia

d.rosin at griffith.edu.au
t: 04 1876 0956

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From:
Adrian Smith <a.smith at centenary.usyd.edu.au>
To:
University Macintosh Technical Mailing List <unimactech at auc.edu.au>
Date:
29/06/2009 05:54 PM
Subject:
Re: [UniMacTech]  Important changes to your Apple warranty



Thanks Darren - thats good to know.

Is the pricing similar to current pricing on APP available on the online 
EDU store? (or is it more/less?)

Based on the current pricing I calculated the price increases we are 
looking at:-


Model 
Base Price (ex GST)
APP
% increase
iMac 20
$1,362.73
$196.00
14.38%
iMac 20
$1,726.36
$196.00
11.35%
iMac 24
$2,090.00
$196.00
9.38%
iMac 24
$2,543.64
$196.00
7.71%
iMac 24
$3,180.91
$196.00
6.16%
Mac Mini
$862.73
$167.00
19.36%
Mac Mini
$1,180.91
$167.00
14.14%
MacBook 
$1,362.73
$305.00
22.38%
MacBook Air
$2,043.64
$305.00
14.92%
MacBook Air
$2,408.18
$305.00
12.67%
MacBookPro 13
$1,590.00
$305.00
19.18%
MacBookPro 13
$2,043.64
$305.00
14.92%
MacBookPro 15
$2,317.27
$421.00
18.17%
MacBookPro 15
$2,680.91
$421.00
15.70%
MacBookPro 15
$3,090.00
$421.00
13.62%
MacBookPro 17
$3,362.73
$421.00
12.52%
MacPro Quad
$3,726.36
$305.00
8.18%
MacPro 8-Core
$4,817.27
$305.00
6.33%



For that extra we get phone support... (current APP doesn't appear to be 
on-site).

If on-site is now included at similar cost to current APP then the 
equation changes (ie on-site is an added value to some, MUCH more so than 
phone support).


Adrian





On 29/06/2009, at 4:59 PM, Darryl Rosin wrote:

Is there any Higher Ed customer in the country that wants OS and iLife 
support from Apple, or their staff calling Apple for support instead of 
in-house IT Support? Talk about not understanding your client's needs! 

Leaving aside that awful email for a moment, we've received some 
information from Apple on the changes to APP for ed institutions. 

There's two options for the 3-year APP 
APP with onsite through Accredited Apple Service Providers (3 year global 
hardware warranty, 3 year phone support, onsite repair - best efforts) 
APP with onsite NBD SLA (delivered by Unisys - includes 3 year global 
hardware coverage, 3 year phone support)

There's a document describing the pricing for the two options which I 
imagine is available from your friendly neighbourhood Account Manager, but 
I think it's about $50 more for the Unisys/NBD service. On the plus side, 
it is now a global warranty (tricare was Au only), which might be useful 
once every couple of years or so. 

d 




Darryl Rosin

IT Support Manager, Mt Gravatt & South Bank Campuses
Griffith University AUC Developer Fund Coordinator

Element IT Services
Division of Information Services
South Bank Campus
Griffith University 4111 Australia

d.rosin at griffith.edu.au
t: 04 1876 0956

PRIVILEGED – PRIVATE AND CONFIDENTIAL
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use of the addressee(s) and may contain information which is confidential 
or privileged.  If you receive this email and you are not the addressee(s) 
[or responsible for delivery of the email to the addressee(s)], please 
disregard the contents of the email, delete the email and notify the 
author immediately 

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