[UniMacTech] Important changes to your Apple warranty

[Craig Richardson]

There usually are a few people from Apple there.  Some previous years  
there has even been a Q&A type session on the last day with them.

Perhaps someone involved in the organisation of Xworld can invite some  
relevant people from Apple to give a rundown on the changes and what  
the future options are.  Otherwise the poor Apple SEs might cop an  
earful they don't deserve.

It might also be an opportunity to invite some resellers who could  
introduce us to any offerings they might be able to make to higher ed  
customers in light of the upcoming changes.  Computers Now in Sydney  
would be a good example, I currently pay them a little extra per Mac  
for on-site support.

cheers,
Craig

--
Craig Richardson
Systems Administrator
Macquarie Centre for Cognitive Science
MACQUARIE UNIVERSITY NSW 2109

Phone: +61 (0)2 9850 6730
Fax: +61 (0)2 9850 6059	
http://www.maccs.mq.edu.au

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On 30/06/2009, at 2:29 PM, Matt Gray wrote:

>
> On 29/06/2009, at 4:59 PM, Darryl Rosin wrote:
>
>> Is there any Higher Ed customer in the country that wants OS and  
>> iLife support from Apple, or their staff calling Apple for support  
>> instead of in-house IT Support? Talk about not understanding your  
>> client's needs!
>
> I wonder if there will be anyone from Apple at the X World  
> conference next week - perhaps a group of us could bend their ears a  
> little bit.  Just to make sure that they are aware that people are  
> worried about this change being a step backwards.
>
> Nothing as scary as a bunch of disgruntled looking IT people in the  
> flesh.  ;-)
>
> Matt.
>
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